SHIPPING
SHIPPING TIMES
All orders are dispatched from our warehouse in Hawthorn, Victoria. Shipping will be with Sendle direct to door courier service or Australia post depending on your order. Upon placing an order you will receive your shipping and tracking notification from us where you order can be traced via the below links.
National Metro 4-6 days
National Regional 5-8 days
All parcels we send out use track and trace facilities, and does not require a signature on delivery by default. It is important to consider that if you give us authority to leave the consignment in your absence, we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Standard delivery will take 5 – 7 business days to arrive for customers in Metro areas. And 7 – 10 business days for customers in WA, NT and regional areas across the country.
OUR RETURN POLICY
We want to be sure you’re as happy with your Gorilla carts products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days, providing it is unused and in its original packaging. For products purchased directly from an authorised dealer, their return policy applies — please contact them directly for more information.